/* Chat du service client — Chat développé par Noxzy */
.nzc{--nzc-accent:#d4af37;--nzc-bg:#121212;--nzc-bg2:#1b1b1b;--nzc-txt:#f1ece0;--nzc-mut:#9a9384;--nzc-bord:rgba(255,255,255,.1);--nzc-r:18px;
  --nzc-w:380px;--nzc-h:560px;position:fixed;bottom:20px;z-index:1000;font:14px/1.45 'Lato',system-ui,sans-serif;color:var(--nzc-txt)}
.nzc *{box-sizing:border-box}
.nzc-pos-droite{right:20px}.nzc-pos-gauche{left:20px}
.nzc-clair{--nzc-bg:#fff;--nzc-bg2:#f3f1ec;--nzc-txt:#1d1b16;--nzc-mut:#6b665a;--nzc-bord:rgba(0,0,0,.1)}
.nzc-carre{--nzc-r:4px}
.nzc-t-petit{--nzc-w:340px;--nzc-h:480px}.nzc-t-grand{--nzc-w:430px;--nzc-h:660px}
.nzc-ico{display:inline-flex;width:24px;height:24px}.nzc-ico svg{width:100%;height:100%}
.nzc button{font:inherit;cursor:pointer}
.nzc-launcher{position:relative;display:flex;align-items:center;gap:10px;margin-left:auto;border:0;padding:14px;min-width:56px;height:56px;justify-content:center;
  border-radius:calc(var(--nzc-r)*3);background:var(--nzc-accent);color:#0a0a0a;box-shadow:0 8px 24px rgba(0,0,0,.35);font-weight:700;transition:transform .2s}
.nzc-carre .nzc-launcher{border-radius:4px}
.nzc-pos-gauche .nzc-launcher{margin-left:0;margin-right:auto}
.nzc-launcher:hover{transform:translateY(-2px)}
.nzc-launcher-txt{padding-right:6px}
.nzc-badge{position:absolute;top:-6px;right:-6px;min-width:20px;height:20px;border-radius:10px;background:#c0392b;color:#fff;font-size:11px;font-weight:700;line-height:20px;text-align:center;padding:0 5px}
.nzc-alerte .nzc-launcher{animation:nzc-pulse 1.6s infinite}
@keyframes nzc-pulse{0%{box-shadow:0 0 0 0 rgba(212,175,55,.6)}70%{box-shadow:0 0 0 16px rgba(212,175,55,0)}100%{box-shadow:0 0 0 0 rgba(212,175,55,0)}}
.nzc-teaser{position:absolute;bottom:70px;right:0;max-width:240px;display:flex;gap:8px;align-items:flex-start;background:var(--nzc-bg);color:var(--nzc-txt);border:1px solid var(--nzc-accent);
  padding:10px 12px;border-radius:var(--nzc-r);box-shadow:0 8px 24px rgba(0,0,0,.35);animation:nzc-in .35s ease}
.nzc-teaser[hidden]{display:none}
.nzc-pos-gauche .nzc-teaser{right:auto;left:0}
.nzc-teaser span{cursor:pointer}
.nzc-teaser-x{background:none;border:0;color:var(--nzc-mut);font-size:18px;line-height:1;padding:0}
.nzc-panel{display:none;position:absolute;bottom:70px;right:0;width:var(--nzc-w);max-width:calc(100vw - 24px);height:var(--nzc-h);max-height:calc(100vh - 100px);flex-direction:column;overflow:hidden;
  background:var(--nzc-bg);border:1px solid var(--nzc-bord);border-radius:var(--nzc-r);box-shadow:0 20px 60px rgba(0,0,0,.5)}
.nzc-pos-gauche .nzc-panel{right:auto;left:0}
.nzc-open .nzc-panel{display:flex;animation:nzc-in .25s ease}
@keyframes nzc-in{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}
.nzc-head{display:flex;align-items:center;gap:12px;padding:14px 16px;background:linear-gradient(135deg,var(--nzc-accent),color-mix(in srgb,var(--nzc-accent) 55%,#000));color:#0a0a0a}
.nzc-avatar{width:40px;height:40px;border-radius:50%;background:rgba(0,0,0,.18);display:flex;align-items:center;justify-content:center;flex:none}
.nzc-head-txt{flex:1;min-width:0;display:flex;flex-direction:column}
.nzc-head-txt strong{font-size:16px}
.nzc-sub{display:flex;align-items:center;gap:6px;font-size:12px;opacity:.85}
.nzc-dot{width:8px;height:8px;border-radius:50%;background:#888;display:inline-block}
.nzc-dot.on{background:#1f9d55;box-shadow:0 0 0 3px rgba(31,157,85,.3)}.nzc-dot.off{background:#7a7a7a}
.nzc-close{background:none;border:0;color:#0a0a0a;font-size:26px;line-height:1;padding:0 4px}
.nzc-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;background:var(--nzc-bg)}
.nzc-msg{display:flex;flex-direction:column;max-width:84%;animation:nzc-in .2s ease}
.nzc-bulle{padding:9px 13px;border-radius:var(--nzc-r);white-space:pre-wrap;overflow-wrap:anywhere}
.nzc-agent,.nzc-bot{align-self:flex-start}.nzc-agent .nzc-bulle,.nzc-bot .nzc-bulle{background:var(--nzc-bg2);border-bottom-left-radius:4px}.nzc-bot .nzc-bulle{white-space:pre-wrap;overflow-wrap:anywhere}
.nzc-visiteur{align-self:flex-end;align-items:flex-end}.nzc-visiteur .nzc-bulle{background:var(--nzc-accent);color:#0a0a0a;border-bottom-right-radius:4px}
.nzc-systeme{align-self:center;max-width:92%}.nzc-systeme .nzc-bulle{background:transparent;border:1px dashed var(--nzc-bord);color:var(--nzc-mut);font-size:12px;text-align:center;padding:6px 10px}
.nzc-nom,.nzc-heure{color:var(--nzc-mut);font-size:11px;margin:2px 4px}
.nzc-err{margin:0 12px;padding:8px 10px;border-radius:6px;background:#2a1210;color:#f1a79f;font-size:12px}
.nzc-ident{display:flex;flex-direction:column;gap:8px;padding:12px;border-top:1px solid var(--nzc-bord);background:var(--nzc-bg2)}
.nzc-ident[hidden],.nzc-form[hidden],.nzc-horaires[hidden],.nzc-err[hidden],.nzc-badge[hidden],.nzc-ident input[hidden]{display:none}
.nzc input,.nzc textarea{width:100%;border:1px solid var(--nzc-bord);background:var(--nzc-bg);color:var(--nzc-txt);border-radius:calc(var(--nzc-r)/1.6);padding:9px 11px;font:inherit;outline:none}
.nzc input:focus,.nzc textarea:focus{border-color:var(--nzc-accent)}
.nzc-ident-btns{display:flex;align-items:center;gap:12px}
.nzc-btn{border:0;background:var(--nzc-accent);color:#0a0a0a;font-weight:700;padding:9px 16px;border-radius:calc(var(--nzc-r)/1.6)}
.nzc-link{background:none;border:0;color:var(--nzc-mut);text-decoration:underline;padding:0;font-size:12px}
.nzc-form{display:flex;align-items:flex-end;gap:8px;padding:10px 12px;border-top:1px solid var(--nzc-bord)}
.nzc-form textarea{resize:none;max-height:110px;min-height:40px}
.nzc-send{flex:none;width:42px;height:42px;border:0;border-radius:50%;background:var(--nzc-accent);color:#0a0a0a;display:flex;align-items:center;justify-content:center}
.nzc-carre .nzc-send{border-radius:4px}
.nzc-send:disabled{opacity:.5}
.nzc-horaires{padding:10px 16px;background:var(--nzc-bg2);border-top:1px solid var(--nzc-bord);font-size:12px}
.nzc-horaires div{display:flex;justify-content:space-between;gap:10px;padding:2px 0}
.nzc-foot{display:flex;justify-content:space-between;align-items:center;padding:7px 14px;border-top:1px solid var(--nzc-bord);font-size:11px;color:var(--nzc-mut)}
.nzc-foot-seul{justify-content:center}
.nzc-sig{letter-spacing:.03em}
/* aperçu dans l'administration */
.nzc-preview{position:absolute;bottom:16px}
.nzc-preview.nzc-pos-droite{right:16px}.nzc-preview.nzc-pos-gauche{left:16px}
@media (max-width:520px){
  .nzc-no-mobile{display:none}
  .nzc:not(.nzc-preview){bottom:14px}.nzc-pos-droite:not(.nzc-preview){right:14px}.nzc-pos-gauche:not(.nzc-preview){left:14px}
  .nzc-open:not(.nzc-preview) .nzc-panel{position:fixed;inset:0;width:100%;max-width:none;height:100%;max-height:none;border-radius:0}
  .nzc-open:not(.nzc-preview) .nzc-launcher{display:none}
}
@media (prefers-reduced-motion:reduce){.nzc *{animation:none!important;transition:none!important}}